Frequently Asked Questions

Offer is available in our participating stores only, Splasherist Worcester & Splasherist Bristol. Ticket cost £35 per person plus booking fee. Splasherist Worcester and Bristol only takes 20% deposit payment on tickets now, plus booking fee. 

The rest of the payment is due before the event takes place, via payment link, card, cash or gift card of your choice. We do not charge booking fee for the rest of the payment. 

Gift card holders should contact Splasherist for redeeming their voucher during this promotion. Cancellation terms: all bookings are final. Customers may change their appointment/participant number once, after this date our regular cancellation policy applies. Offer valid until withdrawal.

A maximum of 16 people can attend a Splasherist Experience session in Bath and Worcester, 26 can join in Bristol. Party package is available upon request from 8 participants. 

Each session at Splasherist lasts for 50 minutes, during which you can pour, splash, sprinkle, or blow paint on the canvas. If more than 10 participants are in your group, we automatically extend the Splasherist experience for 75 minutes, if extra time is available when the booking is made. If you visit a guided workshop, you will receive your specific time slots in the confirmation email.

Please arrive on time for your session and follow the postcode and address. The slot is 50 minutes long, giving you enough time to change before the session starts. Please arrive at least 5 minutes before your workshop begins.

The programs are not recommended for children under 5 years of age. Children between 5 and 16 years old may attend the Splasherist Experience with a booked in adult, guarantor or guardian present during the session. Participants above 16 years old can attend the Splasherist Experience programs freely, but workshops are available with a booked in adult or guarantor present with them. T&C's apply.

If you are running late, you can enter the studio up to 25 minutes before your session is scheduled to finish. However, if you experience a significant delay beyond that, it will be considered as a no-show. We recommend planning route, parking (parkopedia website) before arrival. If you miss your experience for any reason, no refund or reconciliation can be requested unfortunately. Cancellation policy applies.

All bookings for our services are final. You can cancel your session once for free up to 7 days from the time of booking by emailing info@splasherist.com. In such cases, we can provide a rebooking code (valid for 1 year) and open up the session to others. After 7 days from ticket purchase until up to 7 days to the booked event, there is a £15 administration fee, if rebooking code or new appointment is being requested. If you would need to request cancellation within 168 hours from your scheduled event, please try to sell, gift or rehome your tickets. Please contact us immediately in such situations, and we will do our best to assist you. Cancellation Policy applies.

Yes, we have safe lockers available for storing handbags and rucksacks. We also operate CCTV throughout the premises. However, we do not take any responsibility for the valuables stored in the lockers or any coats and other luggage left outside the lockers. Please do not wear any valuables while attending our session as we cannot take responsibility for them in any circumstances.

All of the artworks and crafts you have created during your sessions at the Splasherist studio are yours to take home. At Splasherist Experience upon arrival, you will receive full Personal Protective Equipment (PPE), including a rain poncho or overalls for clothes protection, shoe covers, and a shield or goggles for eye protection. These must be worn throughout the session. Gloves and masks are also available for use but must be left on-site after the session, except for privately purchased, brand new PPE sets that you may keep for personal use in future sessions.  A/4 stretched canvas or canvas board of your choice, along with 4 x 150 ml of paint( Primary colours (Blue, Yellow,Green, Red, Purple, Orange also avaliable Black White and Brown) Neon Glitter and metallic Paint is also available on the market, palettes for mixing, brushes, sponges, and other interesting painting tools will be provided.

The Workshops are fully equipped with the materials and tools that you will need, to make your own artisan artwork. 

Yes, you’re welcome to take your artwork home on the day, or you can choose to collect it at a later time. If you prefer, we can also send it to you via courier once it has fully cured and dried. The postage fee is £6.50 / £8.90. Delivery or collection can be arranged directly with the studio you visited.

Studios will hold artworks for up to 3 months; after this period, uncollected pieces will be donated to a local charity.

Please note that once your artwork has been posted, we cannot take responsibility for the delivery, as this service is completed on your behalf. If needed, we can provide the Royal Mail tracking number so you can follow up directly with the courier.

Splasherist cannot accept responsibility for any damaged or lost parcels. Refunds are only available for the postal charges.

While we provide mostly washable paint, we cannot take responsibility for staining or damaging your clothes. We recommend wearing comfortable and less sensitive fabrics, that can withstand higher temperatures for washing. Bring your own music (speaker is provided) and drink if you would like.

Yes, the paint we use in every Splasherist session is non toxic, washable paint, which is safe for all ages from 5 years and up. Paint is also suitable to use during pregnancy.

Bristol and Bath studios are wheelchair accessible Worcester is reduced mobility accessible all studios are located on the ground floor. However wheelchair accessible toilet facilities are available in our Bristol location only. We are committed providing the Splasherist experience to everyone, so we encourage you joining us. We are continuously working to improve accessibility. We have our own rollators, if you wish to use. 

There is free on-street parking available for a duration of 1 hour in Bath Widcombe Courtesy street. Free parking is available at Bristol in a private parking area at Willway yard, however  in Worcester we recommend to use public car park. Please use Parkopedia website for further live parking information at all locations.

While we do accept walk-ins, please note that our sessions are highly popular on weekends and have limited spaces available. We strongly recommend pre-booking to secure your spot.

You have the option to pay online, you can visit our studio and pay with cash, bank card, Apple Pay, or a Gift voucher. We accept reservations placed via our studio, our website splasherist.com or on our partners website ClassBento also YUUP pages. Tickets bought elsewhere other than Splasherist stalls, are likely will not be acceptable. Please check with your studio. 

Blue light discount and Student Discounts are available on weekdays (including Bank Holidays ;) ) only, group discounts and returning discounts are available at all times for timetabled events only. Subject of eligibility. Follow us on social media for the codes! Proof will be asked at the door, so please be prepared. 

BYOB and drinks are permitted during the session, and you may access your locker at any time if you need a snack or a drink. Please remember to change into appropriate attire before doing so. Fresh drinking water is available in the changing area. For safety reasons, glass containers are not allowed in the studio; plastic cups are fine. However, we are unable to accommodate cakes or similar event items.

Please select your location first and direct your enquiry to the local team.

As our team is small and often focused on providing an excellent experience for guests currently in the studio, we kindly ask for your understanding that we sometimes require more time to answer phone calls during weekends.

(bristol@splasherist.com info@splasherist.com or worcester@splasherist.com)

If you can’t find the information you need on the website, please feel free to send us an email and we’ll get back to you as soon as possible. If you still feel you need to speak with us, you are welcome to give us a call.