General Terms and CONDITIONS

General Terms and Conditions 

1. Genertal Terms of Use 

Company details: 

Name: Splasherist Limited including Splasherist Bath, Splasherist Worcester and Splasherist Bristol

HQ Address: 12 Widcombe Parade, Bath, BA2 4JT

Phone Number: 07300790025

mobile: 07828225087 

E-mail: info@splasherist.com 

Company number: 14865590 

In this policy, “us”, “we”, or “our” means Splasherist Limited trading as Splasherist, operators of this website and provider of live face to face workshops also retails artistic creations, physical and digital art products and art supply. Splasherist Limited is registered in England and Wales. With signing up to our services Customers are accepting our Terms and Conditions. This document includes general terms, privacy policy, cancellation policy and general terms of website usage. We have the right to review and modify our terms time to time without prior notice. Every update of this document results in immediate effect and all affected participants will be notified. 

The Splasherist Experience was designed to be suitable from ages 5 and up, and the guided workshops are available from ages 14+.  Food cannot be consumed during sessions. Brakes are provided during events which are more than 2 hours long.  

Customers signing up via third party websites such as Yuup or Class Bento are also affected by these terms. 

1. Services 

1.Splasherist is a service provider of art and craft workshops also rage painting and freestyle painting sessions.  

2. Our Guided workshops led by professional instructors and trained staff to provide Customers a professional background for gaining knowledge of their interest. All necessary items are provided for the Customers comfort and successful completion of the workshop and all participants will receive own made physical products as the result of completion. Guided events are run in small groups of maximum of 6-10 participants and the duration is approximate at all events. All relevant details of the particular guided workshop will be provided for the participants before the event. Cancellation policy applies. Customers signing up via third party website or provider are also affected by these terms. Our all guided programs were designed to be suitable for ages 14+. Minors can attend with an adult supervision only and all participants must have valid booking to the same event. 

3. We reserve the right to amend the time and the location of the service. Due booking schedule conflicts, all parties will be notified prior this kind of event beforehand.

4. The Splasherist experience service is a freestyle painting session without particular guidance or instructions, where the Customers provided by all necessities and extras for use during the painting session. We provide P.P.E., which includes rain poncho or coverall, face shield or goggles, shoe covers, gloves, and facemasks for their protection. All paints used on these sessions are non toxic and non allergenic, which are environmental friendly, non toxic and safe to use from early years. The safety data sheet of these products can be inspected at our studio and office. Customers are allowed to use the studio privately for splash paint at their allocated spot, using art supplies provided on their craft trolley. When a self guided workshop is public, Customers might meet other groups or individuals in the studio during their session. Privacy for exclusive right of use is available on events not publicly announced. The studio availability is approximately 50 minutes for one session. Customers will receive a set sized canvas, which can be taken home after the event or after drying. 

5. Upgrades of equipment and canvas size are available upon request and subject to availability and may result in surcharge. Our official prices are available online and in the studio. The Splasherist experience can be attended from minimum of 5 years of age. Minors only can attend with an adult or guarantor present and all participants must be booked in to the same event. Supervising adult complimentary ticket is available from 10 paid participants. Customers signing up via third party website or providers are also affected by these terms. Cancellation Policy applies.

2. Splasherist Gift Card 

1. Customers looking to purchase event and experience tickets for future events, the Splasherist Gift Cards are available on splasherist.com. Gift Cards can be used only towards booking guided or self guided workshops including art and craft classes run by Splasherist studios, including Splash&Dance and Splasherist Experience.  Splasherist Gift cards cannot be used towards of purchases of new Splasherist Gift Cards, physical item or made to order service payment. Splasherist Gift Cards have 365 days validity. Gift Card issued by third party website must be redeemed on the website issued. Beyonk Gift Cards can be redeemed via studios directly. T&C applies.  

3. Third party vouchers 

1. Splasherist does not take any responsibility of false or misleading information published elsewhere and the validity of vouchers and discount codes purchased at any third party websites, on any online marketplaces and at any program providers and tourist services. Customers have the own responsibility to research the platform, if it is safe to purchase any of our services or products. All information on our service procedures and partners list might be requested from us on info@splasherist.com 

2. Third party vouchers from safe and reliable source might be used on our website under the voucher provider’s and our General Terms and conditions. These orders and bookings can be solely managed, amended and cancelled via the original voucher provider’s platform, so please contact them first with every enquiry. For general enquiry the info@splasherist.com is available. Splasherist does not take any responsibility for incorrect or false information obtained at third party websites. All our services details and latest Terms and conditions are announced prior the events and can be referenced and accessed at www.splasherist.com . 

3. Splasherist will not interfere in the Customer and Voucher providers’ affairs in any way prior the event or in the case of missed event. On the day of event at the arrival the Customer will be asked to accept our Terms and Conditions which entitles the entry to participate on our events. Other than providing the announced events to members of Third Party Voucher providers we do not take any responsibility of the communication or payment channels they used also the accessibility of these transactions and interactions between parties at all. If you wish to make a note to us about your experience occured via a third party website please notify us on info@splasherist.com .  

4. Return/ refund policy 

1. In the case of booking any of our events or experiences, there is no cash refund may be requested. Cancellation policy applies. 

2. All orders and bookings via Third Party websites or Splasherist Partners’ solely might be managed, amended or cancelled via the original voucher provider’s platform, so please contact them first with every enquiry. For general enquiry the info@splasherist.com is available. 

5. Booking fee or transaction charge, delivery fees 

1. Our booking system is powered by Vagaro, thus all appointments, event and experience tickets also vouchers and gift cards can be purchased via their platform redirected from www.splasherist.com . Vagaro is an official partner of Splasherist which provides safe, straightforward and easy booking experience to our Customers.  

2. There is no booking fee on our services from 21th August 2025. 

3. We introduced to charge of £20 for appointment rescheduling.

4. Party packages are including the package upgrade extras.

5. Delivery of artworks may be requested by the customer on the day after the event, and it incurs extra charge. £5 on the day, £6.5 if booked online for small parcel, £8.90 for medium parcels to one address. Delivery of Splasherist Experience artworks are charged on a flat rate. Please see our actual prices at the studio, which includes packaging, insurance and delivery fees of courier. Orders can be placed offline or at the studio or online and can be paid by cash or card.  

6. Splasherist Gift Vouchers are e-gifts. Printed Hard copy can be requested once from the whole order via info@splasherist.com for free of charge. Replacement or redelivery of Gift Card or Voucher items occur in £10 surcharge. 

6. Payments and transactions 

1. All orders on splasherist.com website or in person must be pre-paid before fulfilment. All orders are placed in GBP. 

2. In the case that you pay for an order with your credit card, we do not store your credit card number on our servers, however it may be retained by our payment gateway provider Square Vagaro and Stripe in circumstances where this is required. 

3. In the case of offline payment, you will be asked to contact us to arrange payment. This process must be completed before you use our services. 

4. In cases where your payment for an order fails for reasons including but not limited to insufficient account balance or card credit, or cheque dishonour, we do not warrant that slot will be held until an alternate payment method is available or the original payment method made to function 

5. In the case of purchase of any of our services and slots, there is no refund may be requested. Cancellation policy is applied. 

6. In our studios Customers can pay by cash, contactless, credit or debit card, Visa, MasterCard, AMEX, Apple and Google pay pay via Vagaro.  

7. Any damage caused by Customer(s) which occured from the intended or deliberate improper use of our website, premisses, tools, services or products must be logged by our staff member and must be paid by the Customer upon invoice. Customers caught causing deliberate discomfort to our Customers or Staff members will be asked to leave the studio immediately and on the scale of their acts they might get reported to the authorities.  

7. Disclaimer 

1. Certain areas of this website may contain links to external websites. These external websites do not form part of this website and are not within our control. We do not accept any responsibility for the contents of any third party website. 

2. Certain areas of this website may display third party advertising. Our display of this advertising should not be construed in any way as an endorsement or recommendation of the advertising network, advertiser, or their products or services. 

3. Certain areas of this website may provide the ability to contact third parties. If you contact any third party as a consequence of visiting this website, we do not accept any responsibility for any communications or activity (including but not limited to business transactions) between yourself and the third party. 

4. We never share personal information to any third party, and we don’t have access to your payment details made via Stripe or Square. 

5. Customers caught causing deliberate discomfort to our Customers or Staff members will be asked to leave the studio immediately and on the scale of their acts they might get reported to the authorities. 

8. Complaint: 

You may wish to contact us first at info@splasherist.com. 

You can also complain to the ICO if you are unhappy with how we have used your data. 

The ICO’s address:   

Information Commissioner’s Office 

Wycliffe House 

Water Lane 

Wilmslow 

Cheshire 

SK9 5AF 

Helpline number: 0303 123 111

Updated on: 21/08/2025

1. Cancellation policy 

All bookings to our services are final, no cash refund is available, BUT tickets are transferable to other person, subject to signing the waiver. 

1. When booking Splasherist Experience or any other class or experience, customers might cancel their session not later than 168 hours (7 days) after their reservation by emailing to info@splasherist.com their booking reference and contact details for full reconciliation as a gift card for free of charge. 
2. After this date (8th day of purchase) we charge £20 handling fee for every appointment change or cancellation.
3. For those Customers who noticing us at least 14 days prior their booked event, Splasherist will provide an one time Splasherist Gift card code on the face value of the full amount spent on booking (not including past booking fees, minus the £20 handling fee), that Customers can use for future bookings or spend in our shop for physical product purchase of their choice as Gift Card. In case of rebooking an event additional booking fees will not reoccur, if the same booking order is being placed. If there are additional items in your cart above the Gift voucher amount, the fees are subject of payment. 
4. Customers can add participants, upgrade canvas, paint and P.P.E on site without handling fee applied. All physical product and service offer and Gift Card is subject to our General Terms and Conditions. 
5. The voucher or card is valid for 30 days to use, for any date chosen from our calendar in the next 90 days from the original booking.
6. Customers who booked within 14 days of session start may change appointment once free of charge up to 7 days to the event date.
7. If a Customer fails cancelling their session in 2 weeks in advance, the booking is considered final and refund or Gift Voucher cannot be requested automatically. In this case please contact us immediately and we will see what can we do. We will answer your enquiry as soon, as we can (not later than 48hours) meanwhile we recommend to try rehoming your tickets, like you would do with your spare theatre or cinema tickets.  
8. If we are able to offer your booked session to those who signed up to our waiting list, and the slot will be booked in again, we will be able provide you a one time 30 days expiry date Splasherist Gift voucher to use for bookings to any of the available timetabled sessions in the next 90 days period.
9. If the session is unsold and nobody turns up to use Customers’ booked slot, Splasherist does not hold any warranty and is not accountable for the missed session caused by any reason, that is out of Splasherist’s control in any way, which prevented the Customers in attending the program. In this sad case we are only able to provide our Customers with an one time discount coupon and we hope to greet them soon.  
10. When booking a guided workshop please consider that the booking is final. Customers’ responsibility to determine their own suitability to an event and assess their own ability to participate on that particular workshop of their interest. If Customers cannot make it on the day and are unable to rehome their booked spaces, please let us know at info@splasherist.com or call and text 07828225087 immediately quoting the booking reference number. We will answer every enquiry as soon, as we can (not later than 48hours) meanwhile we recommend to try rehoming the tickets, like would do with spare theatre or cinema tickets.  
11. If we are able to offer the cancelled session to those who signed up to our waiting list, and if Splasherist can resell their space to an other Customer, they will be provided by an alternative date or an one time Splasherist Experience Gift voucher of the full amount of their booking. (Not including booking fees). In case of rebooking an event additional booking fees will not reoccur, if the same amount is being spent. If there are additional items in the Customers cart above the Gift voucher amount, the fees are subject of payment.
12. If the cancelled session is unsold and nobody turns up to use Customers’ booked slot, Splasherist does not hold any warranty and is not accountable for the missed session caused by any reason, that is out of Splasherist’s control in any way which prevented the Customers in attending the program. In this sad case we are only able to provide our Customers with an one time discount coupon they can use towards to their next Splasherist Experience booking, and we hope to greet them soon.  
13. Refund in full (including booking fees) is available only when the provider cancels its events for any reason. In case of cancellation we contact the participants immediately. At first along the refund option an alternative date will be offered to all who were affected, so they will not missing out on their experience. Customers choosing to rebook their session will receive service upgrades (extra paint, extra canvas, or VIP upgrade). Refund is available immediately on request and the full amount including booking fees will be provided for those are affected in cancellation of a Splasherist event. Customers will receive £39 Pounds Sterling off Splasherist voucher above their full refund amount.  

Last updated: 21/08/2025